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Closing at noon December 24th
Closed December 25th and 26th
Closed January 1st
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FAQ's

Frequently Asked Questions

How do I send you my files?

We accept files by e-mail, ftp (Click the UPLOAD here button), or CD. Please send a printout or .pdf file of the final version of your project you would like printed. Be sure to clearly mark your company name, the name of the file you would like printed, and accurate contact information.

If you are sending multiple digital files electronically, please compress them using WinZip® for Windows® files or StuffIt® for Mac® files.

E-Mail: You can send small files to us via e-mail by attaching your files to the message you send to us. Please e-mail all files to: copies@graphiccreations.com

Click the "Send a File Button" - enter contact information and browse for your file after selecting "choose file".  This method allows for LARGER file transfer.

Disk or CD: You can give us your files personally or we can arrange to have our driver pick up the files.

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How do I create a compressed or Zip file?

To create a new Zip file, open WinZip in the WinZip Wizard mode. (If the WinZip Wizard does not open by default, just click the Wizard button in the toolbar.) You will be asked "What do you want to do?" Simply select "Create a new Zip file" and click Next. The WinZip Wizard will guide you through the entire process.

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What kind of file do you prefer?

For digital output, a pdf file is the most reliable and least expensive. However, it can be a good idea to send us your native application file as well just in case changes might be needed. If you cannot create a pdf file, please call us so we can walk you through downloading our FREE "print to us" pdf creator!

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What kind of printing do you produce?

Graphic Creations is a full-service commercial printer. We participate in all areas of print from the initial concept to the delivery of your completed project.

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Do you produce digital color copies?

Yes. We can print color outputs from digital files. Depending on the quantity of your job, digital outputs could be a cheaper alternative to offset printing. For quick turnaround, this is also a more cost effective solution. Call our customer service representatives to find out if it would be more cost effective to run your small quantity job on a digital press.

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What are your prices?

We do not have a standard list of prices because there are many variables that contribute to the cost of a printed piece. Two one-color letterheads could have two completely different prices due to the type of paper they are using, the resolution needed to print the job or even if the ink bleeds off the page. Please contact us to give us information about your customized project. Our customer service representatives will be happy to send you a quote for your printed project.

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How do I start my project?

The first step to starting a project is to contact our customer service department for a quote. For more complex projects we can set up a meeting to discuss the project specifics. If your project has already been created, please send us a printed or digital sample so that we can give you an accurate quote. Once the quote is accepted, we can begin working with your digital files. Any changes made after the quote is signed off (for example, adding another color, changing the quantity, changing the size, adding a page) will result in a new quote.

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The quote I received is more expensive than I expected. How can I lower costs?

There are several ways to lower costs. Sometimes changing the size slightly, the kind of paper used, or changing the ink colors can make a big difference in the price.

There are many ways to minimize the cost of your printed project. We are here to help you with ideas and suggestions to get your project done.

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What kind of computer platforms and software programs do you support?

We support both the Windows® and Macintosh® operating systems. We support many software programs on both platforms. We are an Adobe® Service Provider, a Quark® Authorized Commercial Printer, and a Microsoft® Publisher® Service Provider. This gives us access to the knowledge and training to handle all of your digital content quickly and accurately. We use the fastest digital hardware and have the most current software available. We can work with almost any file you give us.

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I created a brochure on my computer. Can you use my digital files or will you have to recreate them?

Most likely, we will be able to work with your digital file without having to recreate the file from scratch. If it is going on a digital copier - it is less expensive to provide us with a PDF file. However, we have a wide variety of software we support and have both Windows® and Macintosh® workstations. Our graphic designers are also technical experts and well versed in most software and hardware issues. A document may look correct on your monitor and print out on your desktop printer, however this does not mean that the file is ready to run on a commercial press. Images need to be saved in the correct formats, with high enough resolutions and accurate colors. The job may require trapping. If the job is being folded, the panels may need to be adjusted. We have included a section of this web site dedicated to discussing all the various elements required to create a file ready for the press.

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I just pulled the picture in my file off a web page - is that ok?

Have you noticed how when you print a webpage at home the pictures look fuzzy? That is because they have been made to load quickly on your screen but don't print well. We cannot make these images look any better without an original file. See further details in our Technical Tips area.

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Do you deliver?

Yes. We can deliver or ship your project anywhere you need.

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WHAT TYPE OF IMAGES WILL WORK OK?

If you are scanning the images yourself from photographs it is better to save them in either .tif, or .eps format. These image formats will preserve the color and sharpness of your pictures the best.

File formats like .gif or .jpg compress the picture's color and pixel resolution and this can cause color shifts and blurriness. Since .jpg and .gif are the most predominant image formats on the web, it follows that it's not a good idea to simply lift an image from someone's website and use it in your layout.

You should scan or capture your images using a resolution of 300dpi at the final dimensions you intend to use them so that your colors will look smooth, and hard objects will look sharp. In other words don't scan at 300dpi and then enlarge the picture by 200% in your layout program! This is another reason why you should not use images that are lifted from websites; they are probably only 72dpi in resolution and will look very blurry if printed on a printing press.

If you are using pictures from your digital camera they will work just fine if they are high-quality jpgs (set in your camera); the quality of jpg images from digital cameras seems to be much better than jpgs that are used on the web.

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