Frequently Asked Questions
How do I send you my files?
We accept files by e-mail, ftp (Click the UPLOAD here button), or CD. Please send a printout or .pdf file of the final version of your project you would like printed. Be sure to clearly mark your company name, the name of the file you would like printed, and accurate contact information.
If you are sending multiple digital files electronically, please compress them using WinZip® for Windows® files or StuffIt® for Mac® files.
E-Mail: You can send small files to us via e-mail by attaching your files to the message you send to us. Please e-mail all files to: email@example.com
Click the “Send a File Button” – enter contact information and browse for your file after selecting “choose file”. This method allows for LARGER file transfer.
Disk or CD: You can give us your files personally or we can arrange to have our driver pick up the files.
How do I create a compressed or Zip file?
What kind of file do you prefer?
What kind of printing do you produce?
Do you produce digital color copies?
What are your prices?
How do I start my project?
The quote I received is more expensive than I expected. How can I lower costs?
There are many ways to minimize the cost of your printed project. We are here to help you with ideas and suggestions to get your project done.
What kind of computer platforms and software programs do you support?
I created a brochure on my computer. Can you use my digital files or will you have to recreate them?
I just pulled the picture in my file off a web page - is that ok?
Do you deliver?
WHAT TYPE OF IMAGES WILL WORK OK?
If you are scanning the images yourself from photographs it is better to save them in either .tif, or .eps format. These image formats will preserve the color and sharpness of your pictures the best.
File formats like .gif or .jpg compress the picture’s color and pixel resolution and this can cause color shifts and blurriness. Since .jpg and .gif are the most predominant image formats on the web, it follows that it’s not a good idea to simply lift an image from someone’s website and use it in your layout.
You should scan or capture your images using a resolution of 300dpi at the final dimensions you intend to use them so that your colors will look smooth, and hard objects will look sharp. In other words don’t scan at 300dpi and then enlarge the picture by 200% in your layout program! This is another reason why you should not use images that are lifted from websites; they are probably only 72dpi in resolution and will look very blurry if printed on a printing press.
If you are using pictures from your digital camera they will work just fine if they are high-quality jpgs (set in your camera); the quality of jpg images from digital cameras seems to be much better than jpgs that are used on the web.